How To Become a Customer Service Champion | Dr. Kelly Henry
Become a Customer Service Champion
Dr. Kelly Henry, an award-winning chiropractor, has made a difference in the medical industry through exceptional customer service.
Learn how to be the best part of your client’s day with Dr. Henry. In this podcast, he shares his secrets to creating good long-term client relationships. He talks about customer perception, proactive customer service, being relationship-oriented, and having the service mindset.
Dr. Kelly Henry has been in the health industry as a chiropractor for more than 20 years. Exceptional customer service was the secret ingredient for his success, growing his business nationwide.
In 2018, he retired from private practice and dedicated himself to educating and training business owners on how to build client relationships and increase their customer retention rates to grow their profits.
00:00 – Intro
00:27 – Dr. Kelly Henry Background
02:48 – Customer Service Experience
03:46 – Good Example of Customer Service
05:28 – 3 Most Important Customer Service Skills
07:45 – Customer Service Expectations
10:31 – Be the Best Part of Your Customer’s Day
12:57 – Moment of Truth in Customer Service
15:12 – Employee Philosophy of Dr. Kelly Henry
17:42 – Service Recovery | How to Win Back Lost Customer
23:42 – Customer Service Audit
25:24 – How To Deal With Difficult Clients
29:05 – How to Handle a Bad Online Review
32:14 – Define and Deliver Exceptional Customer Service | Dr. Kelly Henry
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